Italtel Strengthens Centralized 24/7 SOC with Polywall

Italtel is a leading Italian multinational telecommunications company with offices and R&D centers in Italy and abroad, serving sectors including telecom, public administration, healthcare, and banking. With over 1,000 employees, the company operates a complex IT infrastructure spanning international offices, a distributed network, multiple devices, and wide-scale cloud solutions.

Implementation of a 24/7 Security and Network Monitoring Center for the services Italtel provides to its customers.

The project was aimed to establish a centralized Security Operations Center (SOC) for real-time monitoring and advanced management of Italtel’s digital assets and Microsoft 365 environment, ensuring round-the-clock network oversight and rapid incident response across all locations.

To effectively monitor digital services for clients and ensure uninterrupted IT operations, Italtel needed a modern, centralized control room.

Key requirements included:

To meet these goals, Italtel deployed a control room with a high-resolution LED video wall, Polywall video wall software, and processing hardware – all seamlessly integrated into Italtel’s existing IT environment.

Continuous tracking and visualization of service performance across customer networks.

A solution avoiding the complexity of traditional AV systems (e.g., HDBT or IP video extenders).

A platform adaptable to future needs without major infrastructure changes.

24/7 Real-Time Service Monitoring

Infrastructure Simplicity

Scalability and Flexibility

Italtel and its implementation partner, Videoworks S.p.A., developed a turnkey control room solution featuring a high-resolution LED video wall and a centralized content management system based on Polywall. Videoworks S.p.A. handled system configuration and installation, ensuring smooth deployment. The solution has helped to eliminate complex AV setups, reducing installation time and technical overhead.

Powered by the Polywall control room software platform, the solution provides:

• Real-time visualization of service data from multiple sources,
• Video wall layout control,
• User-friendly operator interfaces and efficient workflows,
• 24/7 monitoring of critical IT processes,
• Enhanced service oversight and operational control,
• Future-proof scalability.

The SOC launch significantly advanced Italtel’s network security, improving threat management and global IT resilience across all locations.

Key outcomes:

• 24/7 Network Oversight: Continuous monitoring of the corporate network and Microsoft 365 accounts.
• Rapid Incident Response: Proactive vulnerability identification and immediate response to incidents.
• Smart Threat Detection: AI and machine learning for anomaly and threat detection.

Polywall’s flexible technology has helped Italtel to modernize its IT operations and boost efficiency.