HDI Global Insurance Solutions Transforms Operations with Polywall’s Comprehensive Video Wall Management Solution

HDI Global Insurance Solutions, a leading German B2B insurance provider, focuses on delivering innovative solutions to large corporate clients. With a commitment to operational excellence, the company sought to modernize its digital signage and monitoring infrastructure to improve both internal processes and client engagement.

Implementation of a unified video wall management system for monitoring operations and lobby communication.

The project involved upgrading HDI Insurance’s existing data management infrastructure with a flexible and dynamic video wall software platform for real-time data visualization and content management, tailored to meet the distinct needs of both internal process monitoring and marketing team communication.

The primary goal was to create a flexible and intuitive platform for displaying dynamic content, including Power BI dashboards, marketing materials, and operational data. The system needed to serve distinct purposes for two departments—marketing and operational monitoring—while maintaining ease of use and scalability.

Customer

Project

Project Goal

HDI Global Insurance Solutions faced significant challenges in effectively utilizing its existing monitoring tools for operational oversight. Previously they relied on outdated systems for tracking key performance indicators (KPIs) related to operational processes, which required manual updates and lacked real-time capabilities. This reliance on legacy infrastructure hindered their ability to respond promptly to critical issues, making it difficult to make data-driven decisions.

The marketing team also sought a more interactive digital signage solution to enhance customer and employee experiences in the corporate lobby. They envisioned a system that could display videos during the morning, welcome employees, and then switch to business intelligence content for visiting clients. This flexibility was crucial for meeting the distinct needs of both the marketing and operational monitoring departments.

Project Background

To address these challenges, Multimedia Corporativa (system Integrator) implemented a comprehensive video wall management solution based on the Polywall control room software. This solution transformed HDI Insurance's approach to both operational monitoring and marketing communications. The implementation included the installation of a medium-sized video wall composed of multiple LCD screens, allowing for real-time data visualization.

This implementation not only improved the efficiency of decision-making processes but also enhanced the overall experience for customers and employees in the corporate lobby. The Polywall solution allowed HDI Insurance to leverage its video wall capacity effectively, leading to better visibility of critical information and a more engaging environment for customer relations activities.

Solution

Technical Characteristics

The ability to showcase any type of content, such as Power BI dashboards, marketing videos and materials, and operational data - in real-time. Polywall’s features to generate software sources on-demand provided complete freedom in tailoring content on the go, every day, any time. The feature of custom file repositories allowed the connection of multiple folders across the premise to interface, simplifying content distribution.

Dynamic Content Display

Key features of the implemented content management system based on Polywall

A centralized control system that enabled both the marketing and operational monitoring teams to manage their respective content easily. Browser-based console with high-quality live video wall stream allowed responsible staff to plan content and prepare schedules in advance, quickly changing it according to current task or visitor, from any physical location within the company network.

Seamless integration with existing internal systems, allowing for automatic data updates and real-time monitoring of KPIs without user intervention. Software sources set to regular data refresh were able to display the latest views.

The flexibility to expand and adapt the system as organizational needs evolved helped to deploy a single platform to multiple tasks, increasing the efficiency of staff and unifying the experience across offices.

Integration Capabilities

Scalability

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• Improved Operational Efficiency: The video wall enabled faster coordination and decision-making, particularly in claim management and adjuster allocation.
• Enhanced Customer Engagement: The lobby video wall became a focal point for engaging employees, clients, and stakeholders with professional and dynamic content, creating an inviting atmosphere that reflects the company's values and initiatives.
• Seamless Integration: Polywall’s user-friendly interface allowed teams to adapt quickly to the new system, boosting productivity and reducing training time.
• Future Scalability: The centralized management system provides HDI Insurance with the flexibility to expand its video wall infrastructure as business needs evolve.

The Polywall implementation has proven to be a transformative investment for HDI Insurance, setting a new standard for operational excellence and corporate communication.

Results